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BOOKING TERMS AND CONDITIONS


RESERVATION

Bookings must be made via the telephone when availability will be advised. Provisional bookings can be taken over the telephone but must be confirmed by receipt of a completed and signed booking form and deposit within seven working days. The holiday booked cannot be assigned and only the persons shown on the booking form are permitted to travel. Additional costs may be incurred if there are any changes to the booking after written confirmation of the booking is sent out to you.

DEPOSIT
A non-refundable deposit of £150.00 per person should accompany the booking form. The deposit is accepted as part payment towards the total cost of the holiday.

BALANCE OF PAYMENT
The balance of payment must be paid no later than 12 weeks prior to departure.

PAYMENT
If the unconditional, payment of the balance is not received by us by the due date, we reserve the right to cancel your booking, forfeit any deposit made and levy a cancellation charge as though there had been a cancellation as defined in the cancellation terms below.

PRICE
The price of your holiday is a fixed price and will not change except for changes in vat or special government tax rates.

CANCELLATION
Cancellations of your confirmed booking must be made in writing and the following cancellation charges will apply;

Period of departure Cancellation charge
More than 12 weeks Deposit only
Less than 12 weeks 100% of total cost.

PASSPORT/VISA/HEALTH CERTIFICATE
These requirements are your responsibility and we accept no responsibility for any delay or expense incurred through any irregularity in your documents. It is essential that customers ensure they hold a valid ten year passport.

INSURANCE
Clients are advised to cover themselves with the appropriate travel insurance for the period of the holiday.

FORCE MAJEURE
We are not liable for loss, delay or cancellations due to the following; fire, storm, flood, closure of ports, weather/technical problems to transport, acts of God, industrial disputes, strikes, riots, political unrest, and war or any other event or circumstances beyond our control.

PETS, FIRARMS & ALL WEAPONS
Pets, firearms and weapons are not permitted.

CONTACTUAL RIGHTS
We reserve the right immediately to terminate the services we are contractually obliged to provide to you if we, our employees or agents, or any other appropriate person in authority in any place or on any vehicle or craft judge your behavior to be likely to cause discomfort or harm to our clients or any person or property. If because of such behavior you are prevented by our carrier from traveling, our contractual obligations under these conditions will terminate immediately. In either case any appropriate cancellation charge fee will apply and we will not be liable to you for any refund or compensation or any costs or damage, which you may incur.

COMPLAINTS PROCEDURE
If you consider that you have cause for complaint whilst in France, the complaint must be notified to the Fishery Manager. Any subsequent complaint must be made in writing to Brittany Mill Lakes and be received no later than 7 days after you return to the UK.

FISHERY RULES
I agree to abide by the rules that are clearly set out on Brittany Mill Lakes website and a written copy of the rules that will be given to me on arrival at Brittany Mill Lakes holiday resort along with a copy I received with the booking confirmation.Brittany mill lakes retain the right to alter any or all of the fishing rules at any time without notice.

MOBILE PHONES
We ask customers to show consideration to others by turning down ringing tones and responding as quietly as possible.

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